Uber Eats now lets retailers message clients about their orders | TechCrunch

Uber Eats introduced on Wednesday that it’s going to now permit eating places and retailers to speak with clients to assist stop points with orders. The app can be introducing new AI instruments for retailers, and is inviting customers to submit images of their orders if the merchandise doesn’t but have a menu picture.

With the brand new “Live order chat” characteristic, retailers can message clients in real-time to do issues like verify replacements for sold-out gadgets, make clear particular requests, and examine in on dietary or allergy preferences.

Uber states that customers can’t provoke chats with retailers, as clients can solely message retailers if they’ve contacted them first. Stay order chat is on the market for each supply and pickup orders, and ends as soon as the meals has been handed off to a courier or buyer for pickup.

The launch of the brand new characteristic comes three months after Uber Eats rival DoorDash introduced the flexibility for retailers to speak instantly with clients to resolve order points.

As for the brand new AI instruments for retailers, Uber Eats is launching AI-powered summaries of buyer evaluations to make it simpler to grasp suggestions at scale. Plus, Uber Eats is rolling out AI-generated merchandise descriptions for menus to assist customers make knowledgeable selections when deciding what to order.

The app can even use AI to reinforce low-quality meals pictures by enhancing lighting, decision, framing, and plating. For instance, if there’s a photograph of meals in a takeout container, Uber Eats would possibly use AI to generate a picture of the identical dish on a plate.

As well as, Uber Eats will now encourage customers to snap a photograph of their supply. The corporate says it’s doing this as a result of it’s conscious that clients usually tend to order a dish when they can see what it appears like. If a buyer’s picture is chosen and revealed, they will get $3 in Uber Money in the event that they dwell within the U.S., Canada, Mexico, or the U.Ok.

To submit a photograph, customers have to faucet the “Add Photos” button on the speed order display screen after their order is delivered.